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All prices are in Australian dollars (AUD) and include GST where applicable.
Payments are securely processed via Shopify’s payment system. We accept major
credit cards, PayPal, and other listed payment options.Orders are confirmed once payment is received.
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We ship from our Perth studio, via Australia Post.
Processing Times
Orders will be dispatched within 1-3 business days of payment confirmation.
Shipping Methods & Costs
We offer Standard and Express shipping options within Australia, and Standard shipping for international orders.
Estimated Delivery Times
Same state (WA): 1-3 business days
Interstate (Australia): 2-10 business days
International: 7-20 business days (varies by destination)
These time frames are estimates and depend on shipping method selected and destination. Sometimes they may be affected by carrier delays beyond our control.
Order Tracking
You will receive a shipping confirmation email with tracking details once your order has been dispatched (if tracking is available for your selected shipping method).
Incorrect or Incomplete Addresses
Please ensure that your shipping details are correct at checkout.
We are not responsible for orders delayed or lost due to incorrect addresses provided by the customer.
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All designs, images, and content on this website are owned by Friends of Henry Paper Co, and may not be used, copied, or reproduced without permission.
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Payment for wholesale orders must be made in full before dispatch. See our wholesale page for more info.
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Last updated: November 17, 2025
Overview
This Privacy Policy explains how Friends of Henry Paper Co (“we”, “our”, “us”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from our website hosted on Shopify.
Who This Applies To:
- Customers
- Website visitors
- Anyone else whose information we collect through our Services
By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you don’t agree, please do not use the Services.
How We Collect and Use Your Personal Information
We may collect the following types of personal information when you use our website or purchase our greeting cards:
Information you provide
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information (processed securely by Shopify and/or your chosen payment provider; we do not store full payment details)
- Order details and purchase history
- Any personal messages you include inside greeting cards (if applicable)
Automatically collected information
When you visit our website, Shopify automatically collects:
- Device and browser information
- IP address
- Cookies and tracking information
- Pages viewed and time spent on the site
- Referral sources
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your purchase
- Provide customer support
- Send marketing emails (with your consent)
- Improve and optimise our website and user experience
- Prevent fraud and ensure site security
Sharing Your Personal Information
We share your personal information with trusted third parties only as necessary:
Shopify
Our online store is hosted by Shopify. They provide the e-commerce platform that allows us to sell products to you.
Payment Processors
(e.g., PayPal, Stripe, Shopify Payments)
These providers process your payment information securely.Shipping Providers
We share your shipping details with carriers (e.g., Australia Post, couriers) to deliver your order.
Service Providers
We may use third-party tools for marketing, analytics, or website functionality.
We do not sell your personal information to third parties.
Cookies
Our site uses cookies to:
- Enable essential website functions
- Understand browsing behaviour
- Improve site performance
- Provide targeted advertising
You can manage cookie settings through your browser.
Email Marketing
If you subscribe to our newsletter, we may send you updates, promotions, and product announcements.
You may unsubscribe at any time by clicking "unsubscribe" in any email.Accessing and Correcting Your Information
Depending on your location, you may have the following rights:
- Access to information we hold about you
- Corrections to inaccurate or outdated information
- Deletion of personal information
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Data Security
We take reasonable steps to safeguard your personal information from misuse, interference, loss, and unauthorised access. However, no internet transmission is 100% secure.
Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Children’s Privacy
Our website is not intended to be used by children, and we do not knowingly collect personal information from children. If you believe we have collected a child’s information, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions, concerns, or a complaint about how we handle your personal information, please email us at hello@friendsofhenry.com.au